Q1How can I arrange shipment?
(1) You can use your required shipping forwarder, please share contact information so that we can arrange the shipment for you.
(2) If you do not have a shipping forwarder, just share your address so that we can give you the best quotation and arrange shipment. We provide help in double customs clearance to door service, which is especially helpful for liquid products.
Q2How should I pay if I place an order?
You can place an order online and make payment via T/T, Visa, West Union, Pay later, etc.
Q3Do you support drop shipping?
Yes, we allow drop shipping orders from all registered customers. We will not put any company information on the shipping label, ensuring your customers remain loyal to you.
Q4What is your after-sale service policy?
All our products are strictly inspected. If you experience any quality issues, you can take pictures of the defective items. After verification, we will provide corresponding compensation and replenishment.
Q5What is the lead time for order preparation?
Delivery via international express will be arranged within 3 days after payment, arriving in about 3-7 working days. Mass production takes 15-40 days after receiving the deposit, depending on the order quantity.
Q6Can I customize my logo and request samples?
Yes, custom samples and private label printing options are accepted. In-stock samples require 1-3 days, while custom out-of-stock samples take 5-10 working days.